SHIPPING & RETURNS

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Shipping & Returns

Fast delivery. Easy returns.
No hidden surprises.

Everything you need to know about how your order gets to you — and what happens if it doesn't work out.

24–48h

Delivery NL & EU

Free

Shipping above €100

30 days

Easy returns

2 years

Warranty included

Shipping

Where we ship.
How long it takes.

Netherlands

24–48h

Order before 23:00 and we ship the same day. Arrives the next business day in most cases.

Cost

€3,95 · Free above €100

European Union

2–5 days

Delivered within 24–48h to neighbouring countries, up to 5 business days for further destinations.

Cost

€4,95 · Free above €100

International

5–10 days

Worldwide shipping with full tracking. Import duties may apply depending on your country.

Cost

Calculated at checkout

Tracking included on every order. Once shipped, you receive a tracking link by email. All orders are sent with track & trace via PostNL.

Returns & Exchanges

Not the right fit?
30 days to decide.

If something isn't right — wrong size, not your style, simply changed your mind — you have 30 days from delivery to return or exchange. Items must be unworn and in their original packaging.

How To Return

01

Start Your Return

Two ways to start:

→ Arrange via your account

→ Email info@bywildyouth.com with your order number

02

Get Instructions

We reply within 1 business day with the return address and clear instructions on how to send it back.

03

Send It Back

Arrange your own return shipment with PostNL. Send to the address we provided and keep your receipt as proof of shipment.

04

Get Refunded

Once we receive your return, refunds are processed within 3–5 business days to your original payment method.

2-Year Warranty

Made to last.
Backed in writing.

What's Covered

  • Manufacturing defects
  • Material flaws in the silver or gold
  • Faulty clasps or fastenings
  • Repair or replacement at our cost

What's Not Covered

  • Normal wear and natural patina
  • Accidental damage or impact
  • Loss or theft
  • Damage from chemicals or chlorine

Need to make a warranty claim?

Email info@bywildyouth.com with your order number, a description of the issue, and a few photos. We respond within 2 business days.

Start a Claim

Need More Detail?

Common questions, answered.

My package was damaged in transit. What do I do?
Take a photo of the damaged packaging and the piece inside before doing anything else. Email info@bywildyouth.com within 48 hours of delivery with your order number and the photos. We'll send a replacement at no cost.
My tracking shows delivered but I never received it.
First check with neighbours and your local PostNL pickup point. If it's truly missing, contact us within 7 days of the "delivered" status. We'll open an investigation with the carrier and resolve it directly with you.
Can I exchange instead of returning for a refund?
Yes. Email us with the size or piece you'd like to swap to. If the new piece is in stock, we'll ship it as soon as we receive your return. You cover the return shipping; we cover the resend to you.
Do I have to pay for the return shipping?
Yes Returns from the Netherlands and EU are free of charge. For international returns, the customer covers the return shipping cost unless the item arrived damaged or the wrong piece was sent.mdash; return shipping is at your own cost. We provide the return address, and you arrange your own shipping with PostNL. The only exceptions are if the item arrived damaged or we sent you the wrong piece Returns from the Netherlands and EU are free of charge. For international returns, the customer covers the return shipping cost unless the item arrived damaged or the wrong piece was sent.mdash; in those cases we cover the return shipping.
How long do refunds actually take to appear?
Once we receive your return, we process the refund within 3–5 business days. Depending on your bank, the funds may take an additional 3–10 business days to show in your account.
I received the wrong piece. What now?
Apologies if that happened. Email us with your order number and a photo of the piece you received. We'll send the correct one immediately and arrange a free return of the wrong piece.
Do you ship to my country?
We ship worldwide. International rates and any applicable customs duties are calculated at checkout based on your destination.

Still Have Questions?

We're here to help.