If you have a question, please consult our list of frequently asked questions before reaching out for assistance. Is your question not here? Send us an email at and we'll help you as soon as possible.

Orders & shipping

How can I track my order?

As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.

Keep in mind that it can take up to 24 hours before the track & trace is available. Can't track your package after 24h? Please send us an email to and we will contact the shipping company.

All orders can be returned within 30 days.

Once we have received the order return, the refund will be processed within 14 business days.

Are there any shipping costs?

We have a free shipping policy on all orders.


Care instructions

All our pieces are made with oxidation, which is needed to get the unique texture and engravements. If your piece gets dirty, we recommend to gently polish them with a silver cloth to make them brand new.

What are the materials?

We use the highest possible silver/gold plating there is to find to establish quaity and for you to enjoy your piece as long is possible.

All of our silver pieces are mide with a high quality silver bath (12 microns). All of our gold pieces are made with a 18/20K gold plating to have a longer life and slight darker color.